Work Life Balance Literature Review Essays

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Table of Contents

1. Introduction
1.1. Justification
1.2. Objectives
1.3. Outline

2. Literature Review
2.1. Background
Women’s Roles since the 1950s
Family Models
Division of Household
2.2. Individuals
Work-Life Conflict
Career Life Cycle
Critical Resources
2.3. Organisations
Work-Life Programmes
Flexible Working
2.4. Social Policies
Work-Life Policies
Progression in Europe
2.5. Chapter Summary

3. Research Design
3.1. Research Methodology
3.2. Research Philosophy and Approach
3.3. Research Strategy
3.4. Research Process
3.5. Ethical Issues
3.6. Chapter Summary

4. Findings
4.1. Meaning of Work-Life Balance
4.2. Managing the Balance
Division of Childcare and Household
4.3. Working and Motherhood
Working Performance
Advantages for Employers
Leader versus Manager
4.4. Personal Values
4.5. Chapter Summary

5. Discussion
5.1. Family Models
5.2. Companies
5.3. Childcare
5.4. Individuals and Management
5.5. Chapter Summary

6. Recommendations


List of References

A. Appendix: Interview Guideline

B. Appendix: Interview Records Austria

C. Appendix: Interview Records Denmark

D. Appendix: Interview Records England

List of Figures

Figure 2.1: Share of women among tertiary students

Figure 2.2: Parenthood model in Denmark

Figure 2.3: Men and women in leadership positions

Figure 2.4: Employment rate

Figure 4.1: Importance of work-life balance

Figure 4.2: Services provided by the company

Figure 4.3: Services should be provided

Figure 4.4: Organisation of childcare

Figure 4.5: Division of household and childcare

Figure 4.6: External help

Figure 4.7: Started working after maternity leave

Figure 4.8: Division of part- and full-time

Figure 4.9: Reasons for coming back

Figure 4.10: Priorities

Figure 6.1: 3 Principles

Figure 6.2: Principles of Health

Figure 6.3: Principles of Relationships

Figure 6.4: Principles of Management

1. Introduction

The aim of this chapter is to outline the central issues of concern in this research, namely how professional female executives perceive and manage their work-life balance. Research has been carried out in Austria, Denmark and the UK, and has focused on women in leadership positions. This chapter first provides a justification for the choice of this research topic, followed by an overview of the research aim and objectives. Finally this chapter provides an overview of the overall structure of this dissertation.

1.1. Justification

At my school, we were told women should learn to think and not cook. I have been brought up on the mantra that we women can have it all: a successful career and a family (Raworth et al. 2009, BBC2).

Since women have started entering the workforce, the division of household and organisation of childcare as well as women’s self esteem have changed. While women occupy ever more senior company positions, women still have to maintain their family responsibilities (O’Neil et al. 2005). Therefore, it becomes clear that women have to manage their career and their private life (Zedeck 1992). As a result, studies have investigated the term ’work-life balance’ (Gutek et al. 1991 cited in O’Neil et al. 2005, p169), which means “the stress-free management of work and family roles” (Lobel 1991, p509) and to achieve satisfaction in all life domains (Kirchmeyer 2000 cited in Lyness 2008).

Due to these changes, the number of working women has increased significantly1 (Kwesiga et al. 2004), especially the number of working women with pre-school children, which has nearly doubled (McRae 2003 cited in Houston 2005). This has also led to a change from the male-breadwinner to the dual-breadwinner model (Lewis 2001). Therefore, one of the biggest challenges for today’s families is to maintain the work-life balance (Werhane et al. 2007). Due to limitations of time and energy, work and family roles are likely to conflict with each other (Boyar et al. 2008). The term ‘work-life conflict’ is defined as:

a form of inter-role conflict in which the role pressures from the work and family domains are mutually incompatible… (Greenhaus and Beutell 1985 cited in Boyar et al. 2008, p216).

Researchers (Drew 2005, Zijlstra et al. 2006) claim that work-life conflicts have negative impacts on physical conditions and satisfaction in work and life, while others argue that work and family can influence each other positively (Mayrhofer et al. 2008). Even if there are different arguments, it is definitely challenging to manage the balance, due to women’s multiple roles, the high energy and time commitment to family and work.

In addition to the work-life conflict, “cultural biases, gender stereotypes and attitudes against women” are major obstacles for facing professional working women (Boon 2003, p133). These barriers preventing women from moving into leadership positions have collectively been termed the ’glass ceiling’ (Boon 2003, p132). Whilst some researchers claim that women have broken the glass ceiling (Mavin 2006, Raworth et al. 2009), others argue that the glass ceiling is not the problem, but rather that “women are hampered at each stage of their career progression, which can be viewed as a labyrinth” (Anon 2008, p27). Expressed in a different way, “the sum of many obstacles along the way” (Eagly et al. 2007, p63) prevent women from reaching leadership positions. Whatever the barriers are, it is a fact that there are fewer women in top positions than men (Cabrera 2007, Gatrell 2006). For instance, only seven out of 525 board directors at the biggest companies in Germany are women (FCZB 2003). As a result, most organisational cultures are characterised by competitiveness, zero-sum views of power, and hierarchical relations, where managerial decisions are based on masculine values of rationality, orderliness and conformity to authority (Maier 1999 cited in Cabrera 2007, p220).

However, women have made enormous progress in attaining leadership positions (Heffernan 2007) and “it is a common perception that women will steadily gain greater access to leadership roles” (Eagly et al. 2007, p67). Management gurus argue that if companies wanted to have an effective leader, they would have to hire females (Sharpe 2002 cited in Kleiner et al. 2005) and others claim that “more than ever before, the world needs women leaders” (Anon 2008, p27). As a result, the number of women has grown in organisations, but companies are still male-dominated (O’Neil et al. 2008).

1.2. Objectives

Achieving a satisfactory work-life balance has been identified as very difficult, but women clearly desire to have a successful career and family life (O’Neil et al. 2008). Therefore, this research seeks to answer the following question:

How can women in senior management positions combine a successful career and family life?

Hence, this study focuses on professional working women in Austria, Denmark and England, who have career and family commitments. It aims at identifying key challenges and individual solutions for how women in senior positions can manage their balance in order to combine work and family. In doing that, family, employer and government support as well as the intensity of housework and childcare responsibilities will be taken into account. Additionally, interactions between the company and private environment will be considered in order to explore if there is a connection between work-life balance and working performance. Therefore, in addition to the main question, this study considers the question, if a satisfactory work-life balance influences job performance.

1.3. Outline

This report is structured into five main chapters and begins by evaluating the existing literature on work-life balance with the focus on women in senior management positions. It discusses changes in family models and the division of housework since the 1950s. Then it focuses on employed individuals and organisations, and finally, on the influence of social policies.

The third chapter discusses the research design and adopted methodology to study the challenges of achieving a satisfactory work-life balance. The data was collected from semi-structured interviews with fifteen women. An interview guideline and several predetermined questions provided a supporting structure during the interviews. Finally, the research process will outlined, followed by the consideration of ethical issues.

Chapter four presents the findings of the semi-structured interviews with female executives and managers working in senior positions in Austria, Denmark and England. This is followed by the fifth chapter which discusses the findings in terms of family models, companies and childcare. It also answers the research question “how can women in senior positions combine a successful career and family life?” and gives further research recommendations.

Chapter six gives recommendations for individuals and for companies on how they can support their employees and develop work-life programmes. Therefore, the model of “3 Principles”, which has been designed and developed by the researcher, illustrates the connections between health, relationships and management, is presented as a mean for suggesting how a satisfactory work-life balance may be achieved through all life-stages. Finally, this study will conclude with a series of recommendations in light of the research findings, as well as some personal reflections related to the experience of interviewing senior female company executives.

2. Literature Review

The purpose of this chapter is to evaluate the existing literature on work-life balance with the focus on women in senior management positions. The aim is to critically review how women combine a satisfying family life and a successful career. Therefore, factors which have an impact on managing the balance will be evaluated. Work-life balance is not only a central issue for individuals, but also for companies and policy makers. Therefore, organisational work-life programmes, as well as social policies will be discussed as key issues for professional working women.

The first section will clarify changes of women’s roles from the mid 1950s until the beginning of the twenty-first century. This will be followed by identifying family models and a discussion of how they have changed in the last few decades. Additionally, the influence on the division and organisation of household will be considered. The second section will then provide a closer look at women in senior positions. It will begin by identifying the phenomenon of work-life conflict. Discussion will then progress to focus on women’s needs during their career life-cycle and finally critical resources required to achieve a satisfactory work-life balance will be identified. The third section will cover organisational work-life programmes and discuss flexible working in greater detail. The final section will briefly discuss different approaches of work-life policies, as well as the progression of these policies in Europe, and examine Denmark as a pioneer in this area.

2.1. Background

Women’s Roles since the 1950s

Family compositions, as well as labour markets, have changed in many countries since the Second World War. The literature from the 1950s until the 1970s confirms the image of women as predominantly mothers and housewives. In the early 1980s there was a shift in family and household structures across Europe, but the number of employed mothers was still low. By the beginning of the twenty-first century a major change in European society had taken place (Land 1999, Gatrell 2006), where due to anti- discrimination laws, increasing numbers of women entered Universities (Figure 2.1) and there was an increase in highly educated women who continued their career after childbirth (Gatrell 2006, Jones et al. 2006, Edlund 2007). Furthermore, advances in information technology, globalisation and a rise of the service industry influenced societal changes and work patterns (Perry-Jenkins et al. 2000, Major et al. 2006). These changes were most notable in the Netherlands and Britain (Hakim 2000). In 1999, 76 per cent of all professional mothers with pre-school children in the UK were employed (Gatrell 2006, p94). Therefore, women’s and men’s perceptions of partnership have changed as a result of women’s increasing involvement as professionals outside the home (Kasper et al. 2005).

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Figure 2.1: Share of women among tertiary students2

Family Models

The role allocation between men and women was clearly divided before the significant gender role changes emergent during the 1970s. Most couples followed the breadwinner model, whereby the men’s responsibility was to earn money and women had to take care of the household, children and elderly people (Lewis 2001). As a result of the significant changes with the revolution of equal opportunities in the labour market, women acknowledged that they could enter an ever increasing range of employment positions, beyond the more traditional roles as housewives, mothers and part-time workers. On the strength of women’s financial independence changes in family relationships took place (Hakim 2000, Lewis 2001). Rapoport (1969, 1976 cited in Kasper et al. 2005, p442) coined the term ‘Dual Career Family’ (to describe those families characterised by husbands and wives who both took responsibility for working in paid work), which has become a progressively significant lifestyle (Kasper et al. 2005, Hill et al. 2006). Moreover, a recent survey of the European Union reports that only a quarter of European adults prefer to have separated family roles. This shows that people do not accept equal sharing of income and family work (Houston 2005). Even if there is a different set of responsibilities and activities along the gender line (Bailyn 1992), women still perform the major part of unpaid care work (Lewis 2001). As a result, women often have to deal with family issues, even if it hampers their career (Straub 2007). Therefore, it is argued that women’s work-life conflict is more a mothers’ working issue (Hill et al. 2006).

While the male-breadwinner model has been replaced by the dual- breadwinner model (Lewis 2001), women as breadwinners are still a minority (Raworth et al. 2009). In Britain for example, only forty per cent of all women are the main earners in the household. The ideal family model has been critically discussed in the literature. Hakim (2003) identified three ideal family models; namely the egalitarian, the compromise and the segregation family models. In this context it has to be said that the compromise arrangement is regarded as the most elected model. However, Hakim (2003) argues that individuals have to focus on their personal preferences in order to identify the ideal model. The European Commission pronounced the Scandinavian model as the ideal family model, whereby all adults work throughout life with a brief childbearing interruption and childcare is mainly undertaken by the public sector (Houston 2005). Moreover, women have to understand that it is not about motherhood, it is about parenthood. Researchers identified the new trend that young fathers want to take paternity leave (Holter 2007, Johansson and Klinth 2008). As in the past, Scandinavian countries play a pioneering role and the current Danish model allows parents to split up the parenthood (Syndikus 2009, Figure 2.2). As a result, it becomes clear that also fathers’ careers are influenced by the childcare which would mean at the same time that mothers become more attractive as employees.

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Figure 2.2: Parenthood model in Denmark3

It becomes clear that there are several approaches, but none of them can be identified and approved as the ideal family model for the modern society. Hakim (2000) and Hofstede (2001) pointed out that individuals have to choose between personal and general societal desires, and personal objectives and public beliefs to identify their ideal model.

Division of Household

Most researchers define housework as unpaid work to maintain the family home and contribute to the family wellbeing. While the number of women working for payment has increased, women still take the primary responsibility for unpaid work such as childcare and household labour (Eagly et al. 2007). Research indicates that on average, women perform 60 per cent of the household labour (Hakim 2003, Lee 2005). While women’s role in the labour market has changed significantly, the pattern of combining household labour and work among men is less evident (Lewis 2001). Hence, how much time women can spend on the job, depends on how men and women divide housework (Perry-Jenkins et al. 2000).

Even though dual-earner families appreciate the second income, they often find it more difficult to organise housework and childcare, than families who follow the single-breadwinner model. As a matter of fact, dual-earner families often outsource labour-intensive household tasks (Stuenkel 2005). Stuenkel (2005, p252) terms outsourcing of household labour as the ’commodification of household services’, which is particularly attractive to dual-earners who have the financial resources, but have a lack of time, energy and/or interest to run the household. Commodification of household services is a sensible strategy which helps couples to combine paid employment and family issues. Except for childcare, household tasks such as cleaning, cooking and shopping are often outsourced. This improves the quality of family life and especially helps women to spend more time with their children and husbands, which gives them the possibility to experience fulfilling relationships.

2.2. Individuals

Work-Life Conflict

Managing job and family responsibilities is highly complex and integrated (Gatrell 2006). Work-life balance issues are concerns for women with and without children (Winn 2004). A consequence of the inability to balance work and family demands is ‘work-life conflict’ (Higgins et al. 1994, p144), which can be defined as

a form of inter-role conflict in which the role pressures from the work and family domains are mutually incompatible in some respect. This is, [where] participation in the work (family) role is made more difficult by virtue of participation in the family (work) role (Greenhaus and Beutell 1985, p77).

Hansen (1991) found that causes for work-life conflicts are multiple roles and value discrepancies, with the former being the most documented case of pressure. Greenhaus and Beutell (1985) claimed that work-life conflicts increase when people have to perform multiple roles, which often lead to overloads and interferences. Hence, professional women often experience a role overload, due to high energy and time requirements and the commitment to family and work (Duxbury et al. 1994 cited in Straub 2007, Christensen 2005). Researchers have identified that multiple roles often increase stress levels and/or degrade psychological wellbeing and family relationships, especially parent-child and husband-wife relationships (Perry-Jenkins et al. 2000, O’Neil et al. 2005, Schneider and Waite 2005). Additionally, people may be involved outside their work and family roles such as community roles (Jones et al. 2006), therefore the term ‘work-life integration’ (Lewis 2003 cited in Jones et al. 2006, p2) is more appropriate than ‘balance’. Some researchers argue that having many different roles has a constructive impact such as “positive spill over effects on work from parenting, recreation, and community involvement” (Kirchmeyer 1992, 1993 cited in Marks et al. 2001, p1084), which is confirmed through examples within the literature (Fredriksen-Goldsen and Scharlach 2001 cited in Harris 2004).

According to Lobel (1992) potential work-life conflicts can arise when values in work and family roles are diverged. Either, personal and organisational values are different or individuals are negatively influenced by external factors. Nevertheless, he argues that significant problems would only arise if the boundaries cannot be maintained. Gutek (et al. 1991 cited in Lobel 1992) and Cooper (et al. 1992 cited in Marks et al. 2001) focused on how work and family interfere with each other. Gutek (et al. 1991) report that in terms of this bidirectional model, women and men have more interference from work with family. The fit between individual and organisational values is seen as an important factor for managing a satisfactory work-life balance. In order to reduce work-life conflicts, Lobel (1992) suggests reinforcing work and family roles with similar values. Either, individuals can contribute to a good fit, if they change their own values in order to equalise them with organisational values, or companies are willing to change their values through cultural changes. If no party is willing to adopt or adapt their values, individuals can respond to a mismatch by leaving the company. It might be that a person can reach a work-life balance by separating identities physically, temporally or psychologically, or by applying consistent personal values for all roles.

Career Life Cycle

Career development is defined as a ’lifelong process’ (Hall 2002, p12) of work-related activities (Greenhaus et al. 2006). Therefore, a career consists of different stages, and varies in work and family demands (Higgins et al. 1999). The literature reinforces the view that work-family conflicts increase when women become mothers. Parents with children under the age of six have the highest level of work-life conflict. However, it is claimed that many conflicts will dissolve with the increasing age of the children. Hence, people have different needs and their requirements will change over time (Bailyn 1992, Winn 2004).

According to Drew (et al. 2005) senior management career life-cycle and women’s life-cycle patterns of work and family are completely contrary. O’Neil (et al. 2005) identified three career stages, which are idealistic achievement (ages 24-35), pragmatic endurance (ages 36-45) and reinventive contribution (ages 46-60). Women often give birth at the first stage, when there is an intensive workload and the commitment to the company is necessary to achieve a successful career. In order to better fit into the senior management career life-cycle, women follow the strategy of having their children when they are younger; before starting their career or waiting until they have established their career (Higgins et al. 1999). In general, women in senior positions have fewer children than professional men, or they decide to have no children at all (Drew 2005).

Drew (2005) also argues that the senior management culture is designed for men and has a negative impact on women’s careers. Therefore, professional working mothers will face difficult circumstances when they try to combine motherhood and an ongoing career (Gatrell 2006). Moreover, women often have to cope with discrimination because of their maternal status, additional family responsibilities and gender stereotyping of the managerial position (Guerrero 2004, Gatrell 2006, Schein 2007, Mayrhofer et al. 2008).

Hence, women often face unfair treatment in their paid work, but professional women demonstrate a strong career orientation (Gatrell 2006). Work is an important activity to develop oneself and it is also a source of social recognition (Mayrhofer et al. 2008). Therefore, most women prefer an adaptive lifestyle (69 per cent in the UK), which means that they balance work and family. Work-centred women are frequently childless, whereby this group is relatively small and home-centred women are the minority (Hakim 2003). Housework leaves women feeling emotionally unsatisfied and less work-family balanced (Christensen 2005). On the other hand, women often decide to pursue paid work, because it gives them intellectual satisfaction (Schneider and Waite 2005). Moreover, women reach a greater balance, when they have more hours of paid work, even if they have less leisure time, but they feel free of financial burdens (Marks et al. 2001).

Critical Resources

Women are achievement-orientated and motivated to succeed and achieve satisfaction in all life domains. In other words, professional women are convinced of ‘having it all’ and want to feel fulfilled (Tom 2004, O’Neil et al. 2005, Lyness et al. 2008, Raworth et al. 2009). Due to the high amount of investment of personal resources in terms of time, energy, and commitment to all areas, women are likely to be successful (Kirchmeyer 2000 cited in Lyness et al. 2008, Mayrhofer et al. 2008). Moreover, women have a sense of purpose and show ambitious pursuits (O’Neil et al. 2005).

Time can be seen as a crucial resource, as a result of juggling multiple roles as a professional, wife, mother and community roles. Mothers see the time for their mother-child relationship as very important, and they want to spend time with their children, regardless of how busy they are in their job and with household labour. Mothers make compromises and personal sacrifices instead of disadvantaging their job or children (Gatrell 2006). Moreover, Houston (2005) argues that working long hours is neither beneficial for companies nor for individuals, and having worries about children or elderly people will only increase stress levels. Therefore, companies and individuals should work together to find flexible working arrangements.

Energy is a fundamental resource for work and private life. To achieve a satisfactory work-life balance through all life stages, one should have enough energy. In order to have this, measurement of achievement, success and failure is of particular importance (Tom 2004). Moreover, regular recovery is necessary, particularly after intensive periods or difficult challenges. Missing recovery would lead to severe consequences, which could have a negative impact on physiological and psychological health. Sleep is considered as the most important recovery process to humans. A lack or bad quality of sleep can lead to a diminished ability to concentrate, and perform (Zijlstra et al. 2006).

Social networks can be identified as a key resource, as different needs require different relationships. People can simplify managing their balance by extending their social network (Marks et al. 2001). Therefore, it becomes clear that the network of relationships comprised of relatives, friends, neighbours and other communities is important (Edlund 2007). Moreover, studies confirm that professional relationships (e.g. with managers or clients, and family relationships with partners, children and other family members), can have a positive or negative impact on women’s careers (O’Neil et al., 2005). The relationship between husband and wife is particularly crucial, as stability is required to achieve a balanced life (Marks et al. 2001, Kasper et al. 2005). Bartolomé (2000) claimed that the most important way for couples to reach stability, is via continuous dialogue about their feelings and needs, as well as spending time together and having fun.

Beside the resources in terms of time, energy and relations, selfmanagement is a key factor for professional women. In order to achieve a satisfactory work-life balance, women have to make decisions and set priorities (Bailyn 1992, Hakim 2000, Tom 2004). Furthermore, women have to be clear about the meaning of their careers and about their personal definitions of success, as well as about their relationships between personal and working life (O’Neil et al. 2005, Tom 2004). According to Covey (2004) individuals can only find a balance if they have developed a clear feeling for their highest priorities and live in accordance with them.

2.3. Organisations

Work-Life Programmes

As discussed in the previous section, poor work-life balances have a negative impact on families and organisations. Researchers argue that company policies and cultural changes can help to reduce work-life conflicts. For example, Boyar (et al. 2008) claims that family-friendly programmes help employees to reach a better work-life balance. Major (et al. 2006), however, asserts that these programmes do not help employees; they solely support business needs such as working long hours. Others argue that it is not guaranteed that family-friendly policies will work effectively. For instance, if mothers go on maternity leave, it has a negative impact on their career (Burke 2006).

Common work-life practices are flexitime, part-time working, job sharing, home-working, child care services, and maternity/paternity leave arrangements. A study4 about work-life programmes in Europe (Straub 2007, p294) shows that on average 74 per cent of the companies have implemented different practices. Flexitime is offered by nearly every company (95 per cent) and working from home is also quite common (79 per cent). Only 34 per cent of companies’ provide child care services and 23 per cent give the opportunity to take paid sabbatical leave. While maternity and paternity leave arrangements are few and far between (average 24.5 per cent), companies more often give extra payments for mothers (46 per cent) and fathers (48 per cent).

Generally, professional women are more expensive for employers, due to the higher likelihood of career interruption, especially by taking maternity leave (Schwartz 2000). Therefore, motherhood makes women less desirable as employees (Gatrell 2006). Schwartz (2000) suggests that companies have to recognise the value of women’s productivity and high performance. Hence, there is an urgent need to retain them. In terms of maternity, professional women and superiors should build a positive working relationship and plan the return to work in advance.

Flexible Working

Flexible working arrangements are quite common and facilitate women to manage their career and their family life. Schwartz (2000) claims that flexibility is the key to success for all women who want to combine family life and career. Common types of flexibility are temporary work, place-of-work, and flexibility in working times and number of working hours (Booth et al. 2005). By providing more flexibility, employees can choose the time and location of work, and companies are more able to meet employees, needs (Johnson 2004). Researchers confirm that both employees and companies benefit from flexible working (Hill et al. 2001). For instance, companies benefit by lower overhead costs through reducing office space requirements (Stredwick et al. 2005, Thomson 2008). Moreover, flexible working gives a greater level of job satisfaction and commitment from employees (Stredwick et al. 2005), as well as improvements in performance can be expected (Dex et al. 2001, cited in Anderson et al. 2009).

On the other hand, many companies face difficulties when implementing flexible working practices. This is often due to poor guidance for senior managers, a lack of responsibilities and clarity between line and human resource managers, as well as limited opportunities (Drew 2005). Anderson (et al. 2009) identified balancing flexibility and availability as a main challenge. Problems with the practice of workplace flexibility arise, if clarity of starting and finishing working days, amount of working hours or unexpected leavings for private issues is missing (Edlund 2007). Therefore, a lack of standardisation can lead to unfair treatment in companies. Additionally, a loss of managerial control and overreliance on particular employees are identified as risks in connection with flexible working (Stredwick et al. 2005).

In order to ensure that individuals and organisations can benefit from flexible working, companies have to transform their culture and create a fair and equitable relationship. Therefore, instead of working long hours, the culture should be transformed into a performance and outcome orientated culture characterised by flexible working arrangements (Drew 2005). Work-life programmes support women to be productive employees. However, there is a clear need to create an accepting and supportive work environment for women through mentoring so that they can fulfil their career and family life (O’Neil et al. 2005). Moreover, it is asserted that the implementation of a family-friendly culture is crucial to achieve business success (Jones et al. 2006).

2.4. Social Policies

Work-Life Policies

Social policies are ‘encompassing programmes’ (Baldock et al. 2007, p603) with the aim of securing or enhancing employees’ wellbeing and life changes. Regardless of social policies, work-life balance is principally understood as a private issue and families have to find associated solutions. Where work-life issues in Nordic countries are a public matter and people are supported with care services for children and the elderly; in market-oriented countries such as the UK, work-life issues are mainly a private concern. Parents in market- oriented economies and continental Europe are likely to have more difficulties in balancing their work and family life, because of the lack of supportive social policies (Edlund 2007).

Scandinavian countries, as opposed to other European countries, have a well developed childcare system (Straub 2007). As a result, the number of employed women is considerably higher in Nordic countries (Edlund 2007), while the number of women in management positions in continental European countries is lower (Figure 2.3). Nevertheless, other countries such as Austria or Germany offer job-protected maternity/paternity leave arrangements (Straub 2007). However, it is argued that this policy fosters women to stay at home with their children over a longer period of time instead of encouraging paid participation (Edlund 2007). According to Nyberg (2001) high quality public childcare is a key characteristic of the dual-earner model and encourages women to focus on their career. Moreover, it influences resources such as income and autonomy, and helps to combine work and family (Berkel et al. 2002).

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Figure 2.3: Men and women in leadership positions5

Progression in Europe

The European Pact for Gender Equality includes equal pay, equal treatment and work-life balance issues. Over the last three decades, the European Commission (2006) has developed work-life policies and aims to promote equal opportunities for men and women. The European targets are to reach

60 per cent of female employment, provide childcare for 33 per cent of all children under the age of three years, and at least 90 per cent of all children between the age of three and mandatory school age by 2010 (Aybars 2007). Moreover, the European Commission (2006) determined a roadmap6 for equality between women and men, which includes reconciliation of private and professional life.

Hence, work-life policies have gradually attracted more attention and acceptance in European countries. Nevertheless, European work-life policies have diverse responses in various countries due to differences in their welfare systems (Aybars 2007). Some countries such as Denmark are considered as pioneers of family-friendly policies. In Denmark the male bread-winner model was replaced in 1970, due to beneficial tax treatment for couples and an increase of unemployment benefits for men. Thus, the number of women in the labour market increased to 60 per cent. Additionally, a guarantee for childcare places was provided for children up to the ages of six years since 1996. Additionally, Denmark has been fostering the division of parental leave since 2002, and therefore provides child allowance, as well as different childcare opportunities such as day nurseries and childminders (Syndikus 2009). As a result, Denmark has 78.1 per cent one of the highest quotes of employment in Europe (Eurostat 2008, Figure 2.4).

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Figure 2.4: Employment rate7

2.5. Chapter Summary

This chapter has provided an overview on the theme of work-life balance with a focus on women in senior management positions. It discussed individuals, organisations, and social policies, and the relationship between these respective areas. In terms of individuals, the gender gap was the main issue which was noted in division of household and childcare, as well as the number of women in leadership positions. Having evaluated the existing literature on work-life balance, the following chapter outlines the research design adopted for this current study.

3. Research Design

The primary aim of this chapter is to present the research design which has been selected to answer the research question. This chapter begins with a discussion of research methodology, followed by a discussion of research philosophy and associated approach. Then, the research strategy and the research process will be presented. The chapter will then conclude with a discussion of the importance of being aware of, ethical issues in primary research investigations.

3.1. Research Methodology

The major aim of this research is to find out how women in senior management positions combine a successful career and a satisfactory family life. Therefore, women’s working and private environments, as well as personal circumstances have to be addressed. The second objective is to observe the influence of a satisfactory work-life balance on job performance. For that reason, private relationships and professional relationships between women and superiors will be considered.

Thus, different methodologies have been considered in order to identify the appropriate methodology for this research. Grounded theory could be selected, due to the general method of comparative analysis, which focuses on the generation of new hypotheses and new theories (Glaser 1980). However, the researcher found the limitation of data collection as a restriction, due to only relevant data for the theory should be collected and thereby interesting data, which could be useful for the research result, have to be ignored. Hence, the feminist study seems suitable as the right methodology, to investigate and gain better understanding of women’s work- life balances (Collis and Hussey 2009). Hyde (1994) outlined three principles which determine feminist studies. The first principle implies that knowledge is based on women’s experiences. Secondly, the research represents a benefit for women and finally, the researcher shows empathy for the study.

However, following feminist studies does not exclude other types of methodology and it is also possible to combine feminist studies with other methods (Collis and Hussey 2009).

Feminist methodology is not without criticism and difficulties. In general, there are concerns about the procedure of creating knowledge. Feminist methodology is based on women’s experiences, therefore, “feminists are criticized for failing to produce adequately rational, scientific or unbiased knowledge” (Ramazanoglu et al. 2002, p3). For this reason, academic communities put a huge pressure on feminists. Furthermore, Thompson (1992) discussed the nature of truth in feminist research and Gavey (1989 cited in Thompson 1992, p12) argued that “there is no absolute truth, no objectivity”; therefore, knowledge can change regarding the situation. Moreover, feminist research is criticised due to differences in women’s experiences based on differing cultural backgrounds, social divisions and power relations. On the other hand, Lorde (1979) argued that differences between women do not exist, even if there are difference in terms of ethnicity, colour, age and class. Additionally, Gregg (1994 cited in Collis and Hussey 2009) outlined difficulties, when a researcher has different values and holds on to another opinion than the participant. This could lead to a lack of acceptance of what the interviewee said. In addition, DeVault (1990) identified language barriers and argues that women find it more difficult to speak about themselves, and have more difficulties expressing themselves than men.

Apart from these problems and difficulties, feminist methodology gives another perspective to research and provides insights and understanding of women’s problems (Collis and Hussey 2009). Moreover, many authors argue that feminists can help women to comprehend their experience (Thompson 1992). Thompson (1992, p4) claimed that feminists believe that personal experiences of each woman “has worth and should be understood in all its complexity and richness”.


1 EU15: from 50.8 per cent in 1997 to 60.4 per cent in 2008 (Source: Eurostat 2008).

2 Source: Eurostat 2009.

3 Source: Syndikus 2009, p32.

4 Sample: 514 companies, which are listed as the best companies to work for.

5 Source: Eurostat 2002.

6 The roadmap consists of the following priorities areas: 1) achieving equal economic independence between women and men, 2) enhancing reconciliation of work, private and family life, 3) promoting equal participation of women and men in decision-making, 4) eradicating gender-based violence and trafficking, 5) eliminating gender stereotypes in society and 6) promoting of gender equality outside the EU (European Commission 2006).

7 Source: Eurostat 2008.


Achieving the balance between work and personal life is becoming increasingly difficult due to the pressure current society has placed on individuals. This paper attempts to define what work/life balance is and identifies the benefits it can bring from both employer and employee perspectives.

It also examines the complications in achieving the balance between work and personal goals and discusses the current trends and solutions organisations have in place for their employees to assist in achieving the balance between work and their life.

In conclusion, the paper makes recommendations for Human resource professionals in implementing success work life balance policies on their organisations to gain a competitive advantage in the marketplace.


In today's competitive society work/life balance is considered important by many. Australian organisations are rapidly looking for ways of making their employee lives well balanced between work and family.

Traditionally employment was considered the means to which you support your private life. Work Life Balance improvement provisions means that employers can now achieve competitive advantage from creating a more symbiotic relationship with a person's home and work. This results in lower stress in the work place and greater enjoyment in the home (Guest, 2002). This causes the improvement in employee performance in the work place and positive public image for the organisations

Everyone is looking for perfect balance in life as this can be the key to a healthy living. Reaching the top of the corporate ladder rapidly by sacrificing quality family time and working too much can have a heavy negative impact on family life. However in today's competitive world, one has to concentrate on improving professional career to be able to financially support his family.

Due to the current skill shortages faced by both Australia and New Zealand and the prospect of an ageing workforce, it is now imperative for organisations to embrace work/life balance practices to attract and retain talent, not only from traditional sources but also from untapped and diverse social groups (Cohen et al, 2002). These social groups can often demand greater attention to work/life balance: working mothers, mature workers and some minority groups.

It is imperative that organisations ensure that they not just encourage but mandate a practical and workable work/life balance policy, meeting the needs of both the organisation and its employees to stay competitive in market. And importantly, organisations can expose themselves to increasing numbers of dissatisfied and unproductive employees by not providing real opportunity for employee work/life balance. So it is important to realise that creating a work/life policy structure is not enough; development of an organisational culture that supports the use of available policies is also of great importance (Bratton, 2003).

Many organisations are reluctant to implement flexible work conditions due to concerns about the cost implications. Many Work-life balance policies and practices do not have any actual cost implications but rely on a more imaginative approach to everyday working conditions (Hughes et al, 2007). Flexible working arrangements such as flexible working hours, part-time/job share arrangements, unpaid leave; work from home arrangements doesn't cost organisations much. Areas such as childcare, cares leave and work-life balance counselling can however cost an organisation but its long term benefits and advantages to the organisation far out weights the costs.

This paper explores the many definitions of work/life balance, including the benefits for employers and employees. Further, it outlines the need for work life balance in an organisation and provides recommendations and strategies for developing work/life balance agendas.

What is Work/Life balance?

Life is a balancing act, and it is safe to say that in current fast paced society everyone is constantly looking for the right work/life balance. It is imperative to find the true meaning of work/life balance for both employees and employers. Following chapter is aimed at discussing many definitions of work/life balance attempts to find the most relevant definition.

Defining the Concept

In a broader sense Work/Life balance can be described as the 'fit' between multiple roles in a person's life (McCartney, 2002). Some would say it is the need of all individuals to achieve and maintain the balance between their paid work and their life outside of work (Lockett, 2008)

Although the meaning and definitions vary, work/life balance is generally associated with maintaining an overall sense of harmony in life (Clarke .et al, 2004)

Studies of work/life balance generally consider one's ability to manage simultaneously the multiple demands of life. Traditionally work/life balance is assumed to involve the devotion of equal amounts of time to paid work and non-work roles. However more recently the concept has been recognised as more complex and has been developed to incorporate additional components.

Following aspects have been studied and measured recently in regards to work/life balance (Greenhaus et al, 2003),

  1. Amount of time allocated to work and non-work roles, which is known as time balance.

  2. Level of psychological involvement in to work and non-work roles, which is known as involvement balance.

  3. Satisfaction balance or the level of satisfaction with work and non-work roles.

This work/life balance Model which includes time, involvement and satisfaction components, facilitates the emerging of an extensive and more inclusive picture.

For example, a person who works only three days a week and spends the rest of the week with their family or friends may be unbalanced in terms of time, but may be highly satisfied with the level of involvement in both work and family (balanced satisfaction) and may also be equally committed to the work and non-work roles (balanced involvement).

Someone who works sixty hours a week might be considered as not having work-life balance in terms of time. However this person might be highly satisfied with their involvement with work (balanced satisfaction).

Someone who doesn't enjoy their job much but works the normal 37.5 hours a week may have found the balance of time but unbalance in terms of involvement and satisfaction. Hence, work-life balance achievement needs to be considered from multiple perspectives.

Changing Face of Family

In recent times, what used to be known as work-family balance has been replaced by work-life balance due to the growing diversity of the family structure. The concept of family has evolved rapidly in the past few decades to encompass extended families, same-sex relationships, single parents, shared parenting, and a wide range of social communities. So the semantic shift from work-family to work-life to recognise the fact that care of dependent children is no longer the only important non-work related role. Other activities such as sport, study, health and fitness, volunteer work, hobbies or care for elderly also need to be balanced with work. So it is important for human resource professionals to better understand the 'family' relationships of their staff and the impact it is going to have on businesses.

Caring for elderly is becoming a growing issue for many employers and employees. Australian companies currently employee about one third of the 600,000 Australians who provide principle care for elderly such as their parents or relatives (Department of Workplace Relations and Small Business, 1998).

Typically, organisations only concentrate on men or women who are married or living with a partner and with children when preparing policies for work/life balance. This should no longer be the case due to aforementioned reasons.

The Employee's perspective

Job seekers today expect Work-life balance. Life in the 21st Century is increasingly complex with people juggling multiple roles. Therefore employees will consider a job only if it offers flexibility.

Public Policies

In response to economic and cultural trends, many with focus on women and parents with children, a range of public policies supporting work-life balance has been developed. Many government organisations such as State Government of Queensland have developed detailed policies in achieving work-life balance (Department of Justice and Attorney General, 2010)

Legislative reforms such as the International Labour Organisation (ILO) Convention 156, Workers with Family Responsibilities 1981, antidiscrimination and affirmative action legislation and industrial relations changes have also lifted the profile of issues related to work/life balance (Tully, 2005).

In Australia, as a result of these reforms following rules are now in place. (Ministerial Task Force on Work and Family, 2002)

-Mandatory reporting of policies by organisations with more than 100 employees

- Expansion of legal protections to include explicitly those with family responsibilities

- By agreement with the employer, part-time work up to a child's second birthday

The Australian and New Zealand governments also encourage employers to provide childcare support for staff with families. Provided the contract of employment is not broken, employees in public and private sectors in both Australia and New Zealand are entitled to 12 months' unpaid maternity leave. After this time, they are entitled to return to the position held before the leave, or to a position of comparable status and salary. Unlike New Zealand, where employed women are entitled to 13 weeks' government-funded paid maternity leave, Australia has no statutory paid maternity leave.20

The New Zealand Government also supports and partly funds the Equal Employment Opportunities Trust which, among other things, initiates annual Work and Life awards; tracks progress on work and family initiatives within organisations; and promotes the issue through conference speeches and press releases.

The Department of Labour in New Zealand established a Work/Life Balance Project in the last half of 2003, which ran until the middle of 2004. Results from the project showed that many people perceived their work and non-work lives were out of balance (Department of Labour, 2004). One recommendation was government assistance for employers to help them provide work/life balance initiatives.

Family Friendly Benefits

People place high importance on the quality of their personal lives. The common saying "Do not live to work but rather work to live" confirms this. If there is a choice between work and their private lives work will most certainly loose. Employees are now looking to work for organisations where career advancement is not hindered due to one's family commitments. So they expect support and encouragement from their employers to improve and excel in their personal lives as well as their work commitments.

The Employer's perspective

In addition to the development of public policies supporting responsibilities outside of paid employment, organisations have increasingly been developing formal policies that attempt to facilitate the work/life nexus. Work/life balance strategies enhance the autonomy of workers in coordinating and integrating the work and non-work aspects of their lives (Felstead et al, 2002).

Three broad types of work/life strategies have been created to help employees balance their work and non-work lives: flexible work options, specialised leave policies and dependent-care benefits (Morgan et al, 1992)

Following are some of the initiatives organisations have implemented in improving work/life balance amongst their staff.

Skill Shortages

Positive Return of investment is the main driver behind an employer's commitment to invest in work/life balance. Does it really have positives returns? In recent years, organisations increasingly realise that there is a direct relationship between the quality of an employee's personal and family life and their work quality. Hence there is a valid reason to promote work and family integration.

Australia is heading towards a skills shortage due to its aging population and declining population growth (ABS, 2010). It is anticipated that there will not be enough skilled workers to fill the positions left by retired workers. Also, people caring for elderly in the labour force will increase as a result of this. Following chart shows the population projections for Australia. As you can see elderly population has a trend to grow in coming years.

So it is imperative for business to adopt flexible work /life balance options in their workplaces to attract skilled staff.

Employee retention

Employee retention is a huge challenge faced by many organisations at present. "Employee experience" can be improved by balance work/life policies and can contribute positively in retaining employees. Ernst and Young estimated that the cost of turnover in a client services role averaged 150% of a departing employee's annual salary (Hewlett et al, 2005).

The turnover cost of an employee is a combination of separation costs, replacement costs and training costs (Bohlander et al, 2004). Due to these huge costs employers are always on the hunt for ways to retain employees within their organisations. The direct correlation between the provision of flexible work options and reduced turnover means that work-life balance is now a strategic Human resource issue.

Company Image

Organisations who have genuine interest in promoting and supporting work-life balance policies often considered good corporate citizens. However an organisation's keenness to be perceived as a good company may depend on its visibility to public, the nature of their business or the size of the business. Although large organisations might provision flexible work/life options to gain a good public image, small organisations might not do the same due to its low return of investment in a small organisation.

A government organisation might opt to consider flexible work conditions due to their responsibility towards public, but a private organisation which is driven by profit might not consider flexible work conditions to seek approval from public.

Many more advantages

There are many more advantages of implementing flexible work/life options in an organisation. These include and not limited to

  • Better physical and mental health of employees

  • Earlier return to work after maternity leave

  • Reduced absenteeism

  • Improved job satisfaction

  • Reduced turnover

  • Availability of a broader talent pool

  • Loyal employees

  • Retention of skilled aged workers

Many studies have found absenteeism is reduced as a result of flexible work options. Stratex Networks Ltd has confirmed it has reduced absenteeism by 8% and employees averaged only 2.9 sick days as year (Managing Work/Life Balance International, 2004)


Following are some recommendations for flexible work options aimed at providing a better balance between work and life for employees.

  • Management Support for work/life balance is crucial for an organisation to succeed. Having just the policies is not enough.

  • Regular employee surveys can help to understand workers needs and design appropriate policies

  • Assist employees to prioritise their work, otherwise they will think everything is equally important

  • Training of managers and supervisors to understand when their staff is overworked

  • Organise seminars and training for employees to understand the importance of balance between their personal life and work

  • Restrict work to be taken home regularly. This should be the responsibility of the corresponding supervisor, so work gets done in office but not at home.

  • Allow many leave options such a community service leave, pet care

  • Allow work from home, flexitime and sick leave without a doctors certificate

  • Allow children to visit office time to time. It may be a good idea to have a "bring your kid to work" days.

  • Implement the option to work from home while taking care of children or elderly parents.

  • Organise company funded family oriented activities such as family dinners, movie nights or trips to theme parks at least once a year on a weekday.

  • Organisations need to promote work-life balance policies at every opportunity they get. This should not be limited to orientation sessions or to a company handbook.


Work/life balance initiatives have the potential to significantly reduce absenteeism, improve employee morale and retain organisational knowledge and staff, particularly during testing economic times. In today's global marketplace, as companies aim to reduce costs, it falls to the human resource professional to understand the critical issues of work/life balance and champion work/life programs. Be it employees whose family members and/or friends are called to serve their country, single mothers who are trying to raise their children and take a living, Generation X and Y employees who value their personal time, couples struggling to manage dual-career marriages, or companies losing critical knowledge when employees leave for other opportunities, work/life programs offer a win-win situation for employers and employees.

However developing a work life balance policies is not enough. These need to be practiced and supported especially by the top level managers.

Employee expectations are very high in regards to flexible work conditions at today's society. So it is imperative for businesses to have highly functional work life balance options to stay competitive and attract the highest skilled staff. Hence many organisations view work/life balance as a human recourse directive with strategic importance.

Organisational culture plays a key role when it comes to work life balance provisions. So an organisation with co-worker and managerial support will excel with carefully created flexible work options. It is apparent that the HR policies in terms of work-life balance mostly concentrate on individuals who have families with small children. Due to the diversity of the concept of family now, work/life balance improvement policies should address every aspect of family such as single parents, shared parents, elderly care and singles.

Finally, we need to adapt a "give and take" philosophy. This means that both employer and employee need to be willing to bend a little. Small compromise will go a long way in achieving perfect harmony between personal and work lives.


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